Benefiting From Voice and Mobile Technology
Handling Responses To Advertising
Retail businesses often promote their products through television commercials, email
marketing, newspaper advertisements, or direct marketing campaigns resulting in
a surge of telephone calls from customers placing orders or requesting additional
information.
Managing call spikes is critical to a retail business's success. A sudden surge
in call volumes can cause lengthy hold times for customers, increasing dropped calls,
lost revenues, and frustrated customers. Simply adding more live agents is an expensive
solution. In most cases, calls are repetitive and routine, and can be handled most
efficiently with a voice-enabled self-service application, freeing sales representatives
for more complex, higher revenue generating contacts.
Expanding Customer Service
Are you missing key opportunities to sell your products or services because you
play a simple “Sorry were closed... Please call again” message when potential customers
call before or after business hours?
You’ve spent hundreds or thousands of dollars to get their attention and now you
mighty lose them to a competitor who can provide the information they need any time
of the day.
Many customers prefer self-service access for routine transactions, because their requests
are handled immediately. They are satisfied with our fast and engaging service;
because they are never placed on hold, and do not have to navigate complex touch-tone
IVR systems